How can we help?
At FLO, support is one of our core values.
Whether it’s assistance for your on-road endeavors, questions about your residential chargers, or concerns about commercial installations, our team is here for you.
Support
If you need assistance, please fill out this form with the details of your request, and one of our FLO agents will get back to you as soon as possible.
Alternatively, you can reach us directly by email at service@flo.com.
Our team is here to support you and ensure your questions or issues are addressed quickly. Don’t hesitate to contact us — we’re happy to help!
On-the-road support
For our 24/7 on-the-road support, please contact us through our phone support available on the front of each station.
Residential support
Contact us at 1-855-543-8356 (option 2)
Monday to Friday, 9 a.m. to 5 p.m. ET
Support Form
FLO Offices and Plants
Headquartered in Quebec City, FLO has offices and assembly plants located across Canada and the U.S.
Head Office – Québec City
2800 rue Louis Lumière, Suite 100 Québec, QC G1P 0A4, Canada
Grand-Mère Plant
311 Avenue Pierre-C. Neault Grand-Mère, QC G9T 2W6, Canada
Michigan Office & Assembly Plant
1270 Pacific Dr, Auburn Hills, MI 48326, United States
Download the FLO App
The FLO Mobile app gives you access to thousands of stations from coast-to-coast. You can also manage your FLO HomeTM X5 settings directly from the app.
FIND A STATION
The FLO Network
Check out our map to view stations nearby on the FLO Network and our partner networks.
FLO operates one of the largest EV charging networks in North America for drivers to plug in wherever they are: at home, work or on the go.
© 2025 Services FLO Inc. All Rights Reserved.
|Privacy Policy|Website Terms Of Use|Driver Terms of Use